Operations Coordinator responsible for maritime - related topics and back office duties at RWE Offshore Wind. Collaborating closely with the Offshore Leadership Team and managing daily operations at site base.
About the role
- IS Operations Manager overseeing service delivery of IS services in Finance Technology. Responsible for service operations and collaboration with internal and third-party resources in Krakow, Poland.
Responsibilities
- Accountable for delivering and orchestrating the delivery of IS service line operations activities
- Coordinates with and supervises internal and/or external third-party supplier resources
- Maps business process demand to existing or new IS services
- Integrates operations and build activities in collaboration with the build team
- Reviews Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics
- Plays an active role in defining new contracts with vendors for operational activities
- Defines the level and type of monitoring and assures all consumer interaction points lifecycle experience are under control
- Optimises and reviews incident management, problem management, service requests, and all processes related to domain service delivery and operation
- Responsible for ensuring service availability and performance are properly monitored
- Supports major incident and critical situation resolution
- Ensures the Service Desk organisation is properly informed and trained to route requests and incidents correctly
- Manages relationships with third-party suppliers and local experts
- Reviews periodically the performance of the operation teams, the quality of the deliverables, and the satisfaction of stakeholders and end-users
Requirements
- Bachelor's or Master's degree in Information Systems, Computer Science, Finance, Business Administration, or a related field
- At least 5 years of relevant experience in IS application management, SAP functional consulting, or a similar role within IS Finance/Treasury domain
- Solid knowledge of SAP Finance modules
- Proven understanding of custom-built application operations
- Understanding of banking processes: SWIFT communication, bank account management, payment flows, intercompany settlements, and liquidity management
- Familiarity with SAP S/4HANA and CFIN integration landscape
- Strong ability to translate complex business requirements into IT solutions
- Experience writing functional specifications and working with SAP configuration teams
- Understanding of compliance requirements is a strong plus
- Certifications required - ITIL V4 foundation
- Certifications preferred- CFIN/SAP technology specific certifications, IT compliance-relevant certification
- Strong problem-solving mindset with the ability to handle critical incidents calmly and efficiently.
- Experience in a global, multicultural work environment is preferred.
Benefits
- Competitive salary
- Health insurance
- Flexible work hours
- Professional development opportunities
- Diverse team environment
- Opportunities for career growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Manager of Cloud Operations focusing on Site Reliability Engineering to ensure reliable, scalable infrastructure at Vendavo
Operations Shift Lead coordinating a frontline team for a driverless car service in Las Vegas. Responsible for operational efficiency and performance monitoring in a fast - paced environment.
Payment Operations Assistant Manager overseeing merchant onboarding and transaction processing at IDT. Collaborating for operational excellence in a fast - growing credit card processing environment.
Director of Sales Operations & Enablement responsible for strategic sales support at Rapid Micro Biosystems. Managing data reporting, CRM, and training lifecycle to drive revenue growth.
Senior Operations Manager overseeing healthcare operations with a focus on KPIs and strategic planning. Leading teams and ensuring compliance in a hybrid role from Taguig, Metro Manila.
Specialist in Area Omnichannel implementing operational plans and managing partner relationships for MTN. Focused on achieving Prepaid strategy in Cape Town with strong communication and analytical skills.
Sales Representative driving sales and marketing strategies for MTN in Cape Town's telecommunications industry. Focused on customer - centric service and meeting retention and acquisition targets.
Atlassian & PowerBI Administrator supporting product and technology operations at Boomi. Managing applications, configurations, and collaborations with software development teams.
Triage Technician handling customer requests and alerts, working closely with all departments at IBM. Responsible for routing escalations and ensuring outstanding customer experience.