About the role

  • Senior Operations Manager overseeing healthcare operations with a focus on KPIs and strategic planning. Leading teams and ensuring compliance in a hybrid role from Taguig, Metro Manila.

Responsibilities

  • Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships.
  • Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence.
  • Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives.
  • Proactively monitor risks and ensure all activities align with legal requirements and internal policies.
  • Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes.
  • Lead the charge in analyzing systems to uncover and implement impactful process improvements.

Requirements

  • Bachelor's or master's degree and relevant industry experience.
  • Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery.
  • Experience in handling healthcare insurance accounts in GCC is a must.
  • Proven experience in Operations Management.

Benefits

  • Retirement Benefit
  • Annual Appraisal
  • Annual Performance Bonus
  • HMO up to 3 dependents
  • Free parking & shuttle service

Job title

Senior Operations Manager, Healthcare

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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