Senior Operations Manager overseeing healthcare operations with a focus on KPIs and strategic planning. Leading teams and ensuring compliance in a hybrid role from Taguig, Metro Manila.
Responsibilities
Take charge of daily operations across diverse business lines, expertly handling business analysis and vendor partnerships.
Drive consistent achievement of KPIs with a strong emphasis on service levels, customer satisfaction, and quality excellence.
Play a key role in shaping long-term strategies, delivering insightful project reports, and leading change control initiatives.
Proactively monitor risks and ensure all activities align with legal requirements and internal policies.
Inspire and nurture teams, enhancing their capabilities while supporting vital decision-making processes.
Lead the charge in analyzing systems to uncover and implement impactful process improvements.
Requirements
Bachelor's or master's degree and relevant industry experience.
Minimum of 15 years of professional experience, preferably with international organizations having global in-house delivery.
Experience in handling healthcare insurance accounts in GCC is a must.
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