TA Ops Manager overseeing global Talent Operations and optimizing recruitment processes at Guidewire. Leading initiatives and managing a multicultural team across diverse regions.
About the role
- Technology Operations Manager for Wells Fargo overseeing IT services and team operations. Responsible for process improvement and managing operational outcomes.
Responsibilities
- Manage and develop team of individual contributors
- Manage the operational outcomes of key IT services delivered by network services and operations, database services, infrastructure services including server and storage services
- Identify and recommend opportunities for technology operations process improvement and development
- Leverage metrics to support infrastructure associated with applications that are highly automated, client facing and internal applications consumed by the Business
- Manage backups, recovery and ensure recovery includes periodic tests to ensure business continuity
- Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
- Manage the costs, demand and resource capacity for the team resources
Requirements
- 4+ years of Technology Operations experience
- 2+ years of Leadership experience
- Experience in Incident Management, Problem Management
- Experience in Stakeholder Management
- Experience in IT infrastructure projects
- Experience in Project Management
- Technical knowledge on end user computing
- Basics of network & voice
- Experience in supporting contact centers.
Benefits
- Flexible to work in night shifts
- Manage and support 24/7 Technology operation and team
- Accommodation for applicants with disabilities is available upon request in connection with the recruitment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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