Ad Operations Manager managing the execution of Ad Tech projects at Assembly. Collaborating with global teams to integrate technology and data solutions for brands.
About the role
- Director, Claims Operations managing member service teams for USAA, focusing on delivering effective claims solutions and compliance across multiple teams.
Responsibilities
- Manage and be accountable for auto and other claims operations member service teams
- Lead execution change management, claims strategies, leader development and technology adoption
- Drive execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams
- Select, develop, lead and hold managers accountable for serving members and providing appropriate solutions in property and claims operations
- Consistently coach managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to issues
- Plan, coordinate, and control the resources to deliver the appropriate claims service
- Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act
- Provide guidance on technical matters, supervise claims reserves and extend settlement authority
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 8 years of progressive customer service, operational, military or leadership experience, including a minimum 6 years of P&C experience with 4 of those years in claims required
- 3 years of direct team lead or management experience
- Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities
- Experience using, interpreting, solutioning and leading with data
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
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