Administrator in Mortgage Division coordinating lender - related activities and ensuring operations run smoothly. Involved in event management, invoicing, and data reporting while collaborating with cross - functional teams.
About the role
- Project Operations Coordinator optimizing project workflows and ensuring resource allocation at DataStealth. Act as the operational backbone for the Delivery department with project management tools and reporting.
Responsibilities
- PMO & Process Governance: Standardize, document, and maintain project management methodologies, processes, and templates across the Delivery department.
- Tool Administration: Act as the primary owner and maintainer for project management tools (Jira), ensuring accurate workflows, data hygiene, and optimized boards for the delivery teams.
- Resource Allocation & Capacity Planning: Assist with project resourcing across both implementation and support teams. Track team utilization, resolve scheduling conflicts, and work with management to ensure resource requirements are communicated and kept on track.
- Portfolio Reporting: Provide the VP Infrastructure and Technology Operations with precise, timely departmental reporting, including portfolio health dashboards, and project status summaries.
- Process Optimization: Identify bottlenecks and improve the efficiency of existing processes to enhance DataStealth’s delivery capacity, reduce costs, and eliminate errors.
- Project Operations Support: Support Technical Account Managers (TAMs) and Technical Project Managers (TPMs) by analyzing project success, applying lessons learned, and sharing PMO best practices.
- Cross-Functional Alignment: Partner with cross-functional teams to improve the adoption and use of internal tools and systems, acting as the voice of the Delivery department in internal communications.
Requirements
- Project Management Graduate Certificate program (college) or Bachelor of Commerce (university).
- 5+ years of relevant work experience, including at least 2 years in a PMO, Project Operations, or resource coordination role.
- Strong proficiency with and or power-user of Jira and other enterprise project management tools.
- Prior experience in an IT, SaaS, or cybersecurity environment supporting software delivery to enterprise customers.
- Excellent planning, capacity management, and time management skills.
- Exceptional interpersonal skills, with the ability to work closely with project teams, engineers, and senior leadership from across the company.
- Proven ability to handle confidential information with discretion and impeccable integrity.
- Excellent written and verbal communication and documentation skills.
- Driven, highly motivated, and results-oriented, with the courage and willingness to follow up proactively and hold teams accountable to PMO standards.
- Ability to manage competing priorities and demonstrate the highest level of service and response.
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
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