Strategic Account Manager leading enterprise accounts in the fast-growing restaurant vertical at Upside. Enhancing retailer relationships through insightful reporting and exceptional service while ensuring business growth.
Responsibilities
Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
Identify and close expansion opportunities and long-term agreement conversions
Predict and address concerns before they lead to churn risk
Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers
Requirements
7+ years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required
Experience exceeding goals in retention and growth targets
Experience public-speaking and the ability to speak to both formal and casual audiences
Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
Project-management abilities, including timeline management, client communication, and report interpretation
Experience working with the restaurant industry or a two-sided marketplace is a major plus
Ability to travel up to 20%
Benefits
Medical, dental, and vision coverage starting on Day 1
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