Hybrid Sales Operations Specialist

at UPS

• Job title: Sales Operations Specialist
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $24 - $40 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, California, United States

About the role

• Sales Operations Specialist ensuring accurate processing of franchise applications for The UPS Store. Collaborating with multiple teams to maintain compliance and efficiency throughout the process.

Responsibilities

• Support the Franchise Development team throughout the franchise awarding process, ensuring all required documentation and payments are complete, accurate, and properly executed.
• Verify, process, and track franchise applications, agreements, disclosure acknowledgements, and related documents in accordance with internal policies and FTC franchising regulations.
• Maintain accurate records, databases, and audit trails related to franchise sales and agreements.
• Handle confidential and sensitive information with a high degree of accuracy, professionalism, and discretion.
• Ensure all franchise sales activities comply with federal and state franchise laws, including FTC disclosure and timing requirements.
• Provide clear, timely communication and status updates to internal teams and leadership as needed.
• Identify process gaps or inefficiencies and recommend improvements to enhance sales operations and compliance.
• Provide high‑level support to the department as needed to ensure continuity of operations.
• Serve as back‑up support for the Sales Operations Reporting function, including updating and maintaining reports as required.
• Assist with the onboarding and training of new department employees on processes, tools, and compliance requirements.
• Update and maintain job quick reference guides (QRGs) and standard operating procedures (SOPs) to ensure accuracy, consistency, and alignment with current processes, and to support effective training of new team members.
• Develop working knowledge of company‑wide programs, systems, and procedures to ensure inquiries and issues are routed appropriately and escalated when necessary.

Requirements

• Bachelor’s degree (preferred)
• 2-5 years' experience in office administration or sales
• Experience in franchising a plus
• Strong attention to detail and high level of accuracy
• Ability to manage sensitive and confidential information responsibly
• Excellent written and verbal communication skills
• Ability to coordinate effectively with various departments and levels of staff
• Proficiency in Microsoft Office and CRM or document management systems
• Salesforce experience a plus

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program