Analyst managing client relationships for a health insurance company, ensuring satisfaction while identifying new business opportunities and providing operational support.
Responsibilities
Relationship Management: Multichannel customer service (phone, WhatsApp, email and in-person) to listen to requests, resolve inquiries and ensure client satisfaction.
Prospecting and Business Development: Identify sales opportunities with existing or new clients, assist with negotiations and contract adjustments, and take part in strategic meetings.
Operational and Technical Support: Support the analysis of databases and mandatory documents (ANS requirements), actively participate in the implementation of plans at client companies, and resolve operational requests such as issuing membership ID cards.
Field Presence: Conduct client visits, deliver presentations and run on-site activities to present our products, address questions, and convey trust and transparency.
Requirements
Education: Bachelor's degree in Business Administration, Marketing, Accounting, Statistics or related fields.
Experience: Previous experience in the Supplementary Health sector (private health insurance).
Tools: Proficiency in Microsoft Office.
Profile: Strong negotiation skills, proactivity in seeking solutions, and the ability to work both remotely and on-site in the field.
Benefits
Medical Assistance: Outpatient, hospital and obstetric coverage for you and your legal dependents.
Dental Assistance: Company-subsidized plans covering basic procedures as well as orthodontics and prosthetics.
Pharmacy Benefit: Access to medication purchases at an accredited network with payroll discount and a limit based on salary.
Wellhub (Gympass): Well-being platform providing access to gyms and health apps, extendable to up to 3 dependents.
Meal Card: Amount credited for each working day to cover daily meals.
Food Allowance Card: Monthly credit to assist with grocery purchases.
Private Pension: Company-sponsored plan to help build financial reserves and future income.
Life Insurance: Coverage for death and disability, providing financial protection for you and your family.
PPR (Profit-Sharing Program): Annual reward based on achieving the cooperative's collective goals.
Transportation Voucher: Available for commuting between home and work in on-site or hybrid schedules.
Parking: Agreements with parking facilities near company units.
Day Off: One day off granted after your birthday for you to enjoy as you prefer.
Family Support: Childcare or nanny subsidy for employees with children up to 16 months.
Benefits Club: Partnerships and discounts with educational institutions, language schools and leisure providers.
Job title
Junior Relationship and Business Analyst – Affirmative Action (PWD)
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