IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- Global Customer Hubs Manager responsible for service delivery across EU markets. Driving transformation and improvement with analytics and collaboration across culturally diverse teams.
Responsibilities
- Ensure high‑quality service delivery from the 3rd‑party partner, following processes aligned with the Unilever Way of Working.
- Define, monitor, and improve KPIs and SLAs to accurately measure service performance.
- Support in‑market teams in handling and escalating disputes and performance issues across all service lines for the specific EU markets.
- Drive continuous improvement and transformation, using analytics, insights, and automation to enhance partner performance.
Requirements
- Bachelor’s or Master’s degree.
- Experience working with a Global Customer Centres (GCC) (either in a parent company or partner organization), with exposure to Order‑to‑Cash, Planning, or Sales Operations.
- Strong English communication skills, both written and spoken.
- Proven programme/project management experience with clear accountability for deliverables and the ability to influence and hold stakeholders responsible.
- Ability to work both independently and collaboratively in a team environment.
- Strong analytical skills and hands‑on experience using analytical tools.
Benefits
- Competitive annual bonus.
- Company car or car allowance.
- Participation in the company share program.
- Private pension plan.
- Private medical care (Medicover).
- Private life insurance (Unum).
- Sports and wellness package (Benefit Systems).
- Two additional vacation days.
- Access to the Unilever employee shop.
- Access to Legimi (e-book platform).
- Psychological support via the EAP platform.
- Hybrid working model: 3 days in the office / 2 days remote.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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