Counter Sales Specialist at Johnstone Supply assisting HVACR customers in product selection and service. Engaging with customers and processing orders while maintaining strong relationships.
About the role
- Sales Keyholder driving sales and customer experience at Under Armour retail store. Leading and coaching teammates while maintaining store operations in a high-energy environment.
Responsibilities
- Ensure all teammates provide great customer service
- Lead a selling culture and enhance the customer experience
- Recognize and reward performance
- Coach, train, and support teammates
- Manage loss prevention, safety, and audit expectations and results
- Ensure the store is neat, clean, and well-stocked
- Open and close the store when necessary
- Support in driving sales and retail/omni KPI target achievement
- Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
- Provide in-depth information related to a wide portfolio of technical products
- Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
- Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs.
- Build Athlete loyalty through in-store experience, using various available applications
- Effectively communicate with athletes, teammates, and leadership
- Assume Stock Keyholder responsibilities as necessary
- Perform other tasks as assigned by management
Requirements
- At least 18 years old
- High school degree or equivalent
- 1+ year of retail/customer service experience
- Local language fluency required; basic English is a plus
- Available to work a flexible schedule; including evenings, weekends, and holidays
- Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety
- Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
- Advanced selling experience and comprehensive industry understanding
- Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation
- Comfortable with or willingness to learn technology (such as hand-held and mobile devices)
- Strong communication skills
- Can stand, walk, bend and lift cartons weighing up to 25 lbs./ 12kgs during each work shift with or without accommodation
Benefits
- Generous employee discount
- Ability to participate in special contests with the opportunity to win merchandise and other exclusive prizes
- Work-Life Assistance Program to support health, personal, family or work-related challenges
- High-energy environment, working alongside people who appreciate the power of a team
- Opportunities for professional development and advancement
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