Specialist in Credit Card Operations managing account updates and resolving customer inquiries. Compliance with regulations and collaboration with teams to improve process efficiency.
About the role
- Sales Ops Specialist managing bookings and inquiries for Ukio, a real estate startup. Streamlining workflows and ensuring smooth guest check-ins while collaborating with cross-functional teams.
Responsibilities
- Manage the end-to-end booking and quoting process, ensuring streamlined workflows and accurate records.
- Own and manage the booking confirmation process, working closely with Sales and Finance to ensure efficiency and accuracy.
- Monitor extensions (EXTs) and follow up on unpaid or failed payments.
- Upload and reconcile payments (OTAs, Direct, B2B, Partners) in Backoffice systems.
- Create and manage manual contracts (including extensions, annexes, long-term stays), ensuring documentation accuracy (IDs, proof of residence, guest details).
- Ensure data accuracy in HubSpot: create missing deals, correct incorrect information, update stages, and maintain data hygiene.
- Clean and close pending or incomplete deals (missing payments, unsigned contracts, weekend backlog, etc.).
- Monitor operational alerts (CLX, ED, COA, Extensions) and ensure proper tracking and follow-up.
- Maintain full visibility of check-ins, check-outs, and pending payments across markets.
- Identify data gaps and propose improvements to enhance data quality and operational efficiency.
- Collaborate cross-functionally with Sales, Compliance, Finance, and Tech teams.
- Classify and review VIP clients according to internal standards and ensure proper tagging in the system.
Requirements
- Good level and knowledge of Office
- Time management, proactivity and organization skills
- C1 English level and C1 Spanish level
- Flexible, resilient and content with ambiguity and changes.
- Confident with working in cross-functional teams.
- Comfortable performing in a start-up environment.
Benefits
- Private Health Insurance with ALAN
- Flexible retribution with Payflow
- UKIO Anniversary gift
- Team buildings and office events
- Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy)
- Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn!
- An amazing internal culture and no dress code!
- International working environment with many different nationalities!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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