Help Desk Specialist providing customer support for Cayuse applications via phone, email, or self - service portal. Fostering technical solutions, promoting teamwork, and ensuring quality deliverables.
About the role
- Credit Manager role supporting sales and profitability through customer credit and accounts receivable management at Turtle, a leading electrical distributor.
Responsibilities
- Evaluate creditworthiness of new and existing customers, authorize and monitor customer credit limits, and credit-approve sales orders in accordance with delegated limits of authority and overall Company credit policies.
- Manage the accounts receivable portfolio of assigned profit center(s) through timely collection, follow-up with customers, resolution of disputes, and enhancement of cash flow within established days sales outstanding (DSO) and delinquency guidelines.
- Establish and maintain customer relationships in support of both sales and credit management initiatives.
- Coordinate with legal department or collection agencies as necessary, on asset recovery strategies and tactics.
- Assist sales management in the review and negotiation of contract and purchase order terms and conditions.
- Protect and enhance sales profitability through the administration of appropriate cash discount and service charge programs.
- Establish and maintain procedures to maximize secondary job protection (Mechanic’s Liens, Payment Bonds, etc.).
- Keep leadership and sales management team informed on matters related to customer accounts and credit trends.
- Assist in the evaluation of unapproved suppliers, and ensure customer satisfaction prior to payment of unapproved suppliers.
Requirements
- Bachelors of Science in Finance or Accounting is preferred, or 10 plus years of relevant experience
- 8 -10 years of credit department experience
- Experience in the electrical distribution market
- Working knowledge of liens and bonds and commercial legal principles
- Must be effective in working with customers, suppliers and support team
- Must be an effective verbal and written communicator with excellent negotiation skills
- High attention to detail and excellent analytical skills
- Sound independent judgment and decision making skills
- Advanced computer skills on MS Office, accounting software and databases
Benefits
- 401(k) plan
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Vacation
- Employee negotiated discounts
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