Customer Service Representative in a hybrid role for UW Health providing support during scheduled business hours. Ensuring effective customer service interactions in person and over the phone.
About the role
- Customer Experience Specialist enhancing guest journeys for The Travel Corporation's Uniworld brand. Auditing experiences, managing materials, and analyzing guest feedback to improve satisfaction.
Responsibilities
- Audit onboard experiences across ships and itineraries to ensure alignment with brand messaging.
- Identify gaps between marketing promises and actual guest experiences.
- Oversee all post-booking guest materials in collaboration with the CRM team.
- Manage projects related to the creation of new materials.
- Provide recommendations to ensure content reflects authentic experiences.
- Analyze survey results and feedback to identify trends for improvement.
- Partner with operations and crew to understand guest journey realities.
- Travel to ships to observe guest interactions and onboard services.
Requirements
- Exceptional communication and writing skills.
- Strong attention to detail and organizational abilities.
- Passion for delivering high-quality, authentic experiences.
- Ability to analyze data and turn insights into recommendations.
- Willingness to travel for onboard observations.
- Experience in marketing or customer experience preferred.
- Familiarity with hospitality, travel, or lifestyle brands (luxury preferred)
Benefits
- Commitment to social responsibility
- Diversity in the workplace
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