Hybrid Ecommerce Project Manager

at Tryzens

• Job title: Ecommerce Project Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Ecommerce Project Manager managing post-launch roadmaps for multiple clients at Tryzens. Collaborating with teams to deliver high-quality eCommerce solutions in Australia.

Responsibilities

• Work with Tryzens internal teams and client, to build client optimisations road maps.
• Work with client and Tryzens practices to ensure road map stories requirements that have been captured are technically sufficient, including facilitating discovery workshops.
• Project manage client optimisations road maps including creating project timeline, risks, dependencies, commercial approval, and deliver items prioritised by the client in an ongoing sprint model.
• Plan/book project resources to deliver all delivery items in line with project release plans.
• Facilitate all project meetings focused on status reporting, problem resolution, feedback.
• Managing off-shore project delivery team, ensuring collaboration and clear communication between team members.
• Working with 3rd parties on risks and dependencies to projects/sprints.
• Weekly project/sprint status, financial and schedule reporting to stakeholders.
• Deliver all releases to budget and to agreed timelines.
• Create and communicate release schedules.
• Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering.
• Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer.
• Uncover and recognise any risks that threaten customer satisfaction or renewal; executing mitigation plans for all risks.
• Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction.
• Conduct regular reviews with the client to review services delivered.
• Listening to customers carefully and truly understanding customers’ key business issues and opportunities in order to deliver business-impacting results.
• Build strong, transparent and trust-based relationships with clients.
• Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly.
• Maintain an active Continual Service Improvement programme to establish the root cause of problems and fix these through ongoing road map delivery releases.
• Maintain day to day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues.
• Ensure all effort expended is reported accurately and billed in line with the client contracts.

Requirements

• Agency experience in project management/delivery management.
• Technical background within e-commerce.
• Must be commercially aware, and able to identify and effectively communicate commercial opportunities.
• Ability to work independently and as part of a team.
• Success working in a fast-paced and dynamic environment in a growing company.
• Excellent written and verbal communication skills and a good team player.
• A passion for e-commerce.
• Working knowledge of Agile methodology.

Benefits

• Flexible working hours.
• Flexibility to work from home or in any of our offices.
• Opportunities for learning and development.
• Team social events.
• 2 charity/volunteer days per year.
• 25 annual leave days per employment year.
• Day off for your birthday.
• Quarterly Tryzens Awards.
• Access to EAP support.
• Enhanced maternity and paternity leave policy.