(Senior) E - Commerce & Marketplace Manager leading E - Commerce operations in Germany's Düsseldorf. Driving international growth and strategic marketplace management through data analysis and collaboration.
About the role
- Technical Support Specialist for e-commerce platforms, ensuring customer satisfaction and documentation. Collaborating with teams to resolve technical issues and improving user experience.
Responsibilities
- Technical Support: Serve as the first point of contact (Level 1) for resolving customer issues.
- Customer Success: Ensure high levels of satisfaction by guiding users through the features and services of our product.
- Reporting: Full responsibility for technical documentation and reporting processes.
- Troubleshooting: Diagnose and resolve issues reported by users efficiently.
- Cross-team Collaboration: Work closely with technical teams to escalate and fix complex bugs.
- Content Creation: Develop and maintain the global Knowledge Base and technical blog.
- Client Engagement: Conduct remote meetings and represent the company at key e-commerce industry events.
Requirements
- Experience: Minimum 2 years in technical support for e-commerce SaaS platforms or ERP, or experience within the e-commerce ecosystem.
- Technical Agility: Quick learner with a natural aptitude for mastering new tools and digital technologies.
- Accuracy: High level of accuracy and strong attention to detail.
- Growth Mindset: Proactive approach focused on continuous learning and professional development.
- Communication: Excellent interpersonal and communication skills (both internal and customer-facing).
- Remote Work Proficiency: Highly organized and self-disciplined in a fully remote environment.
- Language: Proficiency in English (minimum B2) for effective collaboration with global teams.
Benefits
- Work on our own product — we decide our direction and development.
- Be part of a fast-growing organization.
- High level of autonomy.
- Long-term collaboration.
- Caju — Flexible benefits card.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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