External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
About the role
- Technical Support Specialist troubleshooting and resolving complex technical issues in AI-powered customer engagement software, supporting both internal teams and customer needs.
Responsibilities
- Investigate, troubleshoot, and resolve complex technical issues escalated by Customer Support or Customer Success.
- Collaborate closely with Product and Engineering to report bugs, share insights, and contribute to platform improvements.
- Communicate primarily with internal stakeholders while occasionally joining customer calls for advanced, highly technical cases.
- Own your Linear tickets end-to-end, ensuring clear communication, follow-through, and accurate documentation.
- Contribute to and maintain our knowledge base, sharing best practices, findings, and technical insights.
Requirements
- Have strong problem-solving skills and enjoy digging into technical challenges.
- Are comfortable working with APIs, web technologies, and modern SaaS products.
- Communicate clearly, translating complex technical information into simple explanations for non-technical teammates.
- Take ownership and enjoy seeing issues through from start to finish.
- Thrive in a collaborative environment and enjoy partnering with multiple departments to improve processes and product quality.
Benefits
- 🚀 Career growth with clear departmental tracks and support from your manager.
- 🌍 Hybrid working + 2 months per year to work abroad.
- 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).
- 📚 Learning budget + 2 extra days off to attend courses or conferences.
- 🌴 28 vacation days to rest, recharge, and travel.
- 🚆 Travel reimbursement to our Utrecht HQ.
- 📶 Monthly internet & phone allowance to stay connected.
- 🗣️ Dutch courses for our international colleagues.
- 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.
- 💼 Pension contribution to help you plan for the future.
- 🛫 Sabbatical: After two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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