Distribution Business Manager leading operational excellence for European distribution partnerships in cybersecurity firm. Focusing on relationship management, process efficiency, and distributor performance.
Responsibilities
Own Distributor Relationships: Conduct distributor operational QBRs based on volume business KPIs, process efficiency metrics, and operational performance improvement.
Build strategic partnerships with distributor executives and operations teams.
Monitor distributor operational health (volume business performance, process efficiency) and drive continuous improvement.
Manage Volume Business Operations: Own volume business relationship and operational cadence with distributors directly.
Ensure correct execution of volume business operational processes including SKU availability, pricing adherence, order flow, and channel hygiene.
Oversee administrative precision across reporting, deal registration, program enrollment, and data validation.
Partner with distributors on logistics, licensing, and fulfillment.
Deliver Distributor Operational Enablement: Run distributor operational training programs and volume business readiness initiatives to ensure distributor teams maintain operational competencies and process certifications.
Collaborate with technical advisory teams and presales for platform training and volume business readiness.
Enforce Program Compliance & Governance: Ensure distributors adhere to volume business operational processes, partner program guidelines, and governance policies.
Maintain documentation accuracy for pricing schedules and program rules.
Validate distributor operational data accuracy in CRM and partner management systems during distributor engagement.
Coordinate Cross-Functionally: Provide distributor operational support to partner enablement teams for distributor-enabled partners.
Requirements
3-5 years in distribution management, channel operations, or IT channel support (B2B tech experience)
Hands-on operational experience with distributors or volume business models (licensing, fulfillment, SKU management)
CRM expertise with advanced data management, reporting, and process tracking
Comfortable with business intelligence and reporting tools, Excel for operational analysis and KPI dashboards
Fluent in English, German, French, Spanish or Italian
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