Customer Engagement Analyst focusing on customer data analysis and engagement metrics to improve experience, retention, and loyalty.
About the role
- Assisting in the full system lifecycle to ensure successful customer and sales engagement. Collaborating with technical teams to gather requirements and validate solutions.
Responsibilities
- Contribute to the full system lifecycle; from customer and sales engagement, requirements gathering and criteria analysis, to reviewing fulfillment of the solution for internal and external customers.
- Successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation.
- Validate batch & online system setup and output based on requirements from the customer, including direct customer communication to audit the results.
- Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery.
Requirements
- Bachelor’s degree or equivalent relevant work experience, preferably in the Financial Services industry.
- Excellent communication and interpersonal skills.
- Internal and external customer facing experience.
- Ability to translate technical and functional requirements and collaborate with technical counterparts.
- Can explain technical concepts in layman's terms to a non-technical audience.
- Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment.
- Proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities.
- Familiarity working with data.
Benefits
- Flexible time off
- Workplace flexibility
- Professional growth through tuition reimbursement, conferences and seminars
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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