Technical Account Manager providing technical and strategic client support for IT solutions. Collaborating closely with customers to optimize IT system landscapes and ensuring project management success.
About the role
- Technical Account Manager supporting strategic customers to enhance their experience with Trainline B2B services. Focused on ensuring alignment with customer goals and expanding service adoption.
Responsibilities
- Work long-term with a portfolio of assigned strategic customers
- Drive customer success through TPS guidance and solutions
- Develop and maintain deep technical expertise in TPS solutions
- Guide partners through industry accreditation processes
- Clearly articulate customers’ goals and the gaps that need to be bridged
- Build long-term, trusted relationships to accelerate customer outcomes
- Educate customers on product roadmaps and align with their strategic plans
- Act as an advocate for customers and ensure service levels are met
Requirements
- AGILE PM Foundation or comparable certification
- Knowledge of API integrations and White Label solutions
- Fluency in English plus one additional language (Spanish, Italian, or French)
- Experience working within Agile development and support environments
- Ability to operate effectively in a dynamic environment with multiple concurrent initiatives, adapting to shifting priorities
- Strong communication skills with the ability to gain trust from stakeholders
- Willingness to undertake occasional travel to Trainline locations
- Travel or rail industry experience (preferred)
Benefits
- Private healthcare & dental insurance
- Generous work from abroad policy
- 2-for-1 share purchase plans
- EV Scheme to reduce carbon emissions
- Extra festive time off
- Excellent family-friendly benefits
- Career growth with clear career paths
- Transparent pay bands
- Personal learning budgets
- Regular learning days
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