Head of Creative, Design and Experience leading in-house studio for marketing and product deliverables in a fintech environment. Managing mixed team while ensuring design quality and delivery across various channels.
Responsibilities
As Head of Creative, Design and Experience you will lead the in-house studio that serves both Marketing and Product and raises the company’s design maturity, velocity, and commercial impact.
This role operates as the senior design leader for the business and a strategic partner to both the CMO and CPO.
As the most senior design and creative leader in the organisation you will set the creative direction, raise the quality bar, and make delivery predictable across all touchpoints: paid media, social media content, landing pages, CRM templates, website content, product UX/UI, in-product comms, partnerships, OOH, print, events, and video.
This is a hands-on leadership role. You will manage a mixed team (designers, motion designers, copywriter, product designers), most of whom are offshore.
You will build, run and continuously evolve a high-performing, in-house design studio suitable for a regulated fintech environment: intake, briefs, prioritisation, SLAs, QA, version control, and delivery cadence across time zones.
While the role sits in the Marketing team, it has a strong dotted line to the CPO, reflecting the studio’s shared responsibility for both marketing outcomes and product experience.
Requirements
Significant experience leading an in-house studio or creative function that serves both marketing and product teams.
Strong portfolio spanning performance marketing assets and digital experience deliverables (landing pages, UX/UI, responsive design).
Proven experience building and running studio processes: intake, SLAs, resourcing, QA, version control, and predictable delivery cadence.
Proven experience leading and coaching mixed skill sets: design, motion, copy, and product design.
Experience leading brand positioning delivery and rolling out brand systems across channels.
Confident stakeholder management with senior leaders across Marketing and Product.
Experience managing remote teams across multiple time zones.
Comfort operating in regulated or high-scrutiny environments with approval workflows and documentation.
Preferred requirements
Rebrand or brand refresh leadership experience, including migration and rollout governance.
Experience in financial services, trading, gambling, or similarly regulated categories.
Familiarity with experimentation workflows (creative testing, CRO cadence, learning logs).
Experience with design systems and component libraries that serve both product and marketing web surfaces.
Experience running offline production (OOH, print, events) alongside digital output.
Benefits
Competitive salary, and discretionary annual bonus.
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