Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
About the role
- Customer Advisor for the IT User Helpdesk supporting employees with software and hardware inquiries. Flexible remote work available after training in Dortmund starting March 2026.
Responsibilities
- Die Beantwortung von Anliegen zu den Themen: User Account, Active Directory / Microsoft 365
- Netzwerkprobleme
- Multifaktor-Authentifizierung
- generelle Anfragen zur PC- und Laptop-Bedienung, sowie Hilfestellung bei iPhone Nutzern
Requirements
- Idealerweise hast du bereits Vorerfahrung im Bereich IT-User Helpdesk sammeln können.
- Du bist kommunikationsstark und hast Erfahrung im Umgang mit Kunden.
- Du hast eine gute Auffassungsgabe und eine hohe Serviceorientierung.
- Du bringst Bereitschaft zum Schichtdienst mit.
- Du bringst hervorragende Deutschkenntnisse (C1) und gute Englischkenntnisse (B2) mit.
Benefits
- Bis zu 40€ Homeoffice-Pauschale (je nach Anwesenheit).
- IT-Equipment wird durch uns gestellt.
- Zahlreiche Aufstiegs- und Entwicklungschancen , u.a. durch unser JUMP! Talentmanagement Programm.
- 28 Tage Urlaub.
- Digitale Zeiterfassung - Dir geht keine Minute Arbeitszeit verloren.
- Exklusive Einkaufsvorteile bei über 500 Partnerunternehmen.
- Zahnzusatzversicherung und betriebliche Altersvorsorge von unserem Partner AXA.
- Bildschirmarbeitsplatzbrille in Kooperation mit Fielmann.
- Angenehme Atmosphäre - Kommunikation per „Du“ vom Praktikanten bis zum Geschäftsführer.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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