Technical Customer Support Specialist assisting customers via live chat and email. Joining a growing team at Oxylabs, focusing on customer service excellence in web data gathering.
About the role
- IT-User Helpdesk advisor providing support and assistance in software and hardware at a chemical company. Training provided, remote work options after onboarding.
Responsibilities
- Responding to inquiries related to user accounts, Active Directory, and Microsoft 365.
- Troubleshooting network issues.
- Supporting multifactor authentication.
- Handling general questions on PC and laptop usage.
- Assisting iPhone users.
Requirements
- Ideally, you have prior experience in an IT user helpdesk role.
- You have strong communication skills and experience dealing with customers.
- You have a quick grasp of new information and a strong service orientation.
- Willingness to work in shifts.
- Excellent German language skills (C1) and good English skills (B2).
Benefits
- Up to €40 home office allowance (depending on on-site presence).
- IT equipment provided.
- Numerous promotion and development opportunities, including our JUMP! talent management program.
- 28 days of vacation.
- Digital time tracking – ensuring no working time is lost.
- Exclusive shopping discounts with over 500 partner companies.
- Dental supplementary insurance and a company pension plan via our partner AXA.
- Computer eyewear through a partnership with Fielmann.
- Friendly atmosphere – informal 'Du' addressing from interns to the CEO.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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