Senior Labor Relations Analyst managing negotiation with labor unions for a construction materials company. Focusing on relationship management and legislative impacts in Brazil.
About the role
- Quality Analyst II conducting technical investigations on client complaints at a major logistics operator. Engage with clients, and internal areas, and monitor quality performance indicators.
Responsibilities
- Conduct technical investigations of customer complaints (levels 1 and 2), with direct contact with customers, suppliers and internal departments.
- Coordinate action plans to resolve nonconformities.
- Monitor quality performance indicators and prepare technical reports.
- Conduct internal process audits and participate in supplier and certification audits.
- Serve as focal point for training on Good Manufacturing Practices (GMP) and quality procedures.
- Monitor and validate incoming and outgoing inspection activities.
- Manage the end-to-end complaint cycle for external suppliers, including follow-up and resolution.
- Perform statistical analysis of failure trends and propose preventive actions.
- Develop and review procedures, work instructions and quality forms.
- Provide technical support to Quality Analysts I and other team members.
- Review level 1 customer complaints (no direct customer contact, only chart evaluation).
- Analyze trends in customer complaints and supplier complaints.
- Send samples to customers and suppliers.
- Extract datasets from databases.
- Submit, evaluate compliance, and record supplier self-assessments.
- Create complaints to external suppliers.
- Perform incoming product inspections.
- Approve inclusion of new raw materials.
Requirements
- Bachelor's degree completed or in progress (Engineering, Pharmacy, Chemistry, Biotechnology or related fields).
- Intermediate English and/or Spanish.
- Experience with SAP, Power BI or quality management software.
- Knowledge of ISO 9001, ISO 13485, GMP and/or ANVISA RDC regulations.
- Advanced MS Office skills, with emphasis on Excel (pivot tables, charts and data analysis).
- Familiarity with quality tools (PDCA, 5W2H, Ishikawa, FMEA, among others).
- Clear and assertive communication (written and verbal).
- Proactivity and a sense of urgency.
- Analytical capacity and problem-solving focus.
- Organization and discipline.
- Teamwork and initiative leadership.
- Commitment to results and continuous improvement.
Benefits
- Company shuttle.
- Medical and dental insurance (eligible after 3 months of experience).
- Life insurance.
- Attendance bonus.
- Meal allowance of R$156.46.
- On-site cafeteria.
- Uniform and PPE provided.
- Educational partnerships / tuition assistance.
- Partnership with Movida.
- Pharmacy discount agreements.
- TotalPass (gym / sports benefit).
- Off Day (birthday day off).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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