Customer Service Specialist at Ron Heyman Agency providing personalized customer service and support. Identifying opportunities to cross - sell and assisting with customer inquiries in Phoenix, AZ.
About the role
- Leading the Sales and Customer Service team at an E-Commerce firm specializing in tents and garden products. Overseeing sales processes and team development with a hybrid work model.
Responsibilities
- Organize, moderate and lead regular team meetings and briefings
- Actively motivate and develop the France team
- Continuously improve our sales processes
- Ensure efficient and seamless processes across order tracking and order fulfillment
- Manage and monitor service and sales targets, as well as associated performance metrics
- Manage and coordinate interfaces with other departments
- Roll out new and optimized processes in a structured, sustainable and cross-team manner
Requirements
- Completed commercial training, a degree in business administration, or a comparable qualification
- At least 3 years of relevant professional experience in sales and customer service
- Ideally, prior leadership experience
- Confident use of reporting and sales management tools
- Strong communication skills in German and French
- Customer-oriented, organized and able to work independently
- Proficient with common IT systems, e.g., CRM and reporting tools
Benefits
- Financial contribution toward daycare (KITA) costs
- Subsidies for the Deutschlandticket (public transport), company pension scheme and fitness program
- Subsidized meal options and bike leasing
- Online academy and individual training opportunities
- Hybrid/mobile working model
- EV charging stations for cars and e-bikes
- Option to take a sabbatical
- Modern offices with height-adjustable desks
- High-quality, customizable technical equipment
- Free drinks and fruit (organic)
- Team events and after-work gatherings
- Tent rental for employees
- Room for initiative and personal ideas
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Manager providing strategic and frontline leadership at Bearingstar Insurance in Connecticut. Overseeing the CT Customer Service Department and developing exceptional service processes.
Assistant Customer Service Specialist at TDCX responsible for delivering exceptional support to customers via various channels. Focus on customer satisfaction and effective problem - solving in a BPO environment.
Assistant Customer Service Associate delivering support to customers at TDCX, a global business process outsourcing company. Responsible for customer communication and service resolution strategies in Singapore.
Customer Service Representative providing assistance in a fast - paced inbound call center for Financial Institutions. Handling account inquiries, transactions, and ensuring customer satisfaction.
Business Relationship Support Specialist at Wells Fargo managing a complex portfolio of customers and improving processes. Collaborating with internal teams to resolve customer issues and ensure compliance.
Global Customer Service Director overseeing customer service function across regions for Oticon Medical. Responsible for building a high - performing service model and leading an international team.
Retail Sales Consultant providing exceptional in - store customer service at Telstra. Empowering customers with product knowledge and solutions to enhance their telecommunications experience.
Retail Sales Consultant at Telstra providing customer service and tech solutions. Responsibilities include helping customers, meeting sales targets, and collaborating in a team environment.
Customer Service Representative for Coats providing service and support to customers across India. Managing orders, queries, and promoting digital solutions to enhance customer experience.