Senior UI/UX Designer supporting a federal initiative for contact center modernization. Leading design strategy and user experience improvements for engaged stakeholders.
About the role
- Senior UI/UX Developer designing intuitive user experiences for the U.S. Coast Guard's data products and applications. Collaborating with stakeholders to improve access to mission-critical information.
Responsibilities
- Integrate code into GitHub/GitLab and support CI/CD practices
- Diagnose data gaps and quality issues and design test cases for validation
- Collaborate with developers and analysts to synchronize code and ensure reliability
- Lead end‑to‑end UX design for data products, including research, wireframes, prototypes, and high‑fidelity UI.
- Conduct user interviews, usability testing, and workflow analysis with operational Coast Guard users.
- Develop and maintain design systems, component libraries, and accessibility standards.
- Create intuitive dashboards and data visualizations that support operational decision‑making.
- Collaborate with product managers, data engineers, and cloud teams to ensure design feasibility and alignment with technical constraints.
- Translate mission needs into clear user stories, acceptance criteria, and UX documentation.
- Present design concepts and findings to senior leadership and cross‑functional teams.
- Ensure all designs comply with DHS/USCG accessibility, security, and branding requirements.
- Support continuous improvement of the user experience across multiple product lines.
Requirements
- Must have an active secret clearance
- Bachelor’s degree in Design, Human‑Computer Interaction, Computer Science, or related field.
- 7+ years of professional UI/UX design experience, preferably supporting federal or defense programs
- Demonstrated expertise with modern design tools (e.g., Figma, Adobe XD).
- Strong portfolio showcasing UX research, wireframes, prototypes, and final UI.
- Experience designing for data‑rich environments (dashboards, analytics tools, workflow systems).
- Ability to work in agile, cross‑functional teams and communicate with technical and non‑technical stakeholders.
- Must be able to reliably commute to Washington, D.C. 20032.
- Experience supporting DHS, DoD, or maritime operational communities.
- Familiarity with cloud‑based data platforms (AWS, Azure, or similar).
- Knowledge of data visualization frameworks (Tableau, Power BI, D3.js).
- Experience contributing to or managing design systems.
- Understanding of human‑centered design in high‑stakes operational environments.
- Ability to synthesize complex mission workflows into intuitive user experiences.
- Strong communication, facilitation, and stakeholder‑engagement skills.
Benefits
- Health, Vision, and Dental Insurance
- PTO
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