Senior Leader overseeing Platform Operations at Wells Fargo, managing critical operational services and driving transformation. Responsible for enhancing service quality and efficiency across multiple functions.
About the role
- Senior Manager, Client Operations & Implementation managing ticketing solutions for cultural organizations at TodayTix Group. Overseeing project delivery and client success within a hybrid work environment.
Responsibilities
- Own end-to-end implementation delivery — drive day-to-day execution from kickoff through go-live, ensuring timelines, scope, and quality standards are met.
- Lead hands-on technical configuration — build and configure client websites and microsites, implement client-specific features, manage data migrations, and support system integrations.
- Deliver client training and enablement — develop and lead training sessions ensuring clients are confident using PxT's platform.
- Scope and control complex projects — break large initiatives into clear tasks, milestones, and resourcing plans.
- Identify and mitigate risk — proactively surface risks, track issues, and implement mitigation strategies.
- Build and improve how we work — identify patterns across implementations and translate them into better processes, templates, and tooling. This role is a real opportunity to leave a mark on how PxT scales delivery, leveraging automation and AI.
- Explore and apply new tools — bring curiosity to operational challenges, including experimenting with AI and automation to improve efficiency and output quality.
- Act as a client-facing leader — serve as a primary point of contact during implementation, translating client needs into clear technical requirements for internal teams.
- Collaborate cross-functionally — partner with Product, Engineering, Sales, and Support to resolve blockers and ensure smooth post-launch transitions.
- Support ongoing client success — monitor performance post-launch and help clients maximise platform value.
- Manage testing and quality assurance — oversee QA and UAT processes before launch.
- Mentor and develop direct reports — provide clear prioritisation, regular feedback, and support for professional growth.
Requirements
- 5+ years of experience in technical implementation, professional services, or solutions consulting within a SaaS or B2B technology environment.
- Demonstrated project management expertise — task definition, timeline ownership, and resource coordination across complex, concurrent projects.
- Proven experience managing the full lifecycle of software implementations, from contract signing through go-live.
- Experience with ticketing, CRM, or e-commerce systems is a plus (not required).
- Excellent client communication and training skills — able to manage expectations, translate complexity, and build trust.
- A proactive problem-solver with strong risk identification instincts and high attention to detail.
- Comfort operating in ambiguity — able to figure out what "good" looks like without a defined playbook and bring others along.
- Curiosity about how AI and new tools can improve delivery operations — not required to be an expert, but genuinely interested.
- Experience in the arts, live events, or attractions industries is a bonus.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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