IT Help Desk Specialist servicing IT incidents and requests for corporate services department. Supporting IT Operations team with technical troubleshooting and user assistance in a structured ITSM environment.
About the role
- IT Supporter handling network configuration, management, and support tasks at TNG Stadtnetz GmbH. Collaborating on installations and ensuring effective network operations.
Responsibilities
- Configure and operate network components, routing and switching systems, firewalls, and VPNs.
- Perform installations in the data center and on customer sites.
- Network management, monitoring, and documentation.
- Handle incident reports at 2nd-level support and initiate measures to prevent recurrences.
Requirements
- Ideally completed technical vocational training, a technical degree, or equivalent qualifications
- Candidates without prior experience or career changers welcome
- Knowledge of TCP/IP
- Experience with routing protocols
- Basic knowledge of configuring and operating access technology based on VDSL/Ethernet, or networking certifications (e.g., Cisco CCNA)
- Team player, reliable, and able to work independently
Benefits
- Compensation package: Our internal pay scale includes an annual lump-sum payment plus an annual inflation adjustment.
- Company pension scheme
- Childcare subsidy
- Additional childcare days
- Flexible working hours
- Mobile/remote working
- 30 days of vacation
- Company events such as a summer party and Christmas celebration
- On-site company restaurant (voted the best in Northern Germany) with a varied culinary offering.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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