Senior Manager, Product Manager for Small Business Bank Associate Servicing at Capital One. Leading product management efforts and collaborating with cross - functional teams to enhance customer servicing tools.
About the role
- Senior Product Owner overseeing Agile execution and backlog governance for AI initiatives. Driving delivery transparency and collaboration across cross-functional teams while ensuring quality standards.
Responsibilities
- Drive Agile execution rigor and backlog governance, including enforcing daily Jira updates, accurate status reporting, defect and dependency tracking, and traceability from initiatives through user stories to ensure delivery transparency and operational discipline
- Own and govern the Agile team backlog as the single accountable authority for scope clarity, prioritization, and acceptance
- Operate with a working-level understanding of architecture, APIs, data flows, AI/ML pipelines, system dependencies, and non-functional requirements
- Ensure every story is technically executable, includes clear functional and technical acceptance criteria, and reflects integration, performance, security, and operational constraints
- Collaborate with Agile teams and stakeholders to write user stories and define acceptance criteria and tests
- Facilitate synchronization meetings with other product owners and mentor peers to enhance product ownership capabilities
- Review and accept completed user stories to ensure they meet acceptance criteria and quality standards
- Support product managers in creating and managing product vision and technical roadmaps related to scope
- Coordinate with other product owners to align backlogs for large, cross-functional initiatives
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
- Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
- 4-7 years of relevant Product Management, Product Owner, Business Analyst, Software Engineer experience in an agile software product development environment
- Advanced level understanding of customer experience
- Technical Writing
- Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
- Experience with Agile backlog/project management tools
- Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence
- User Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that DevOps teams can ingest
- Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
Benefits
- Medical, dental, and vision insurance
- Flexible spending account
- 401(k) plan
- Employee stock grants
- Employee stock purchase plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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