Paid Search Manager handling day - to - day execution and optimization of campaigns at Jellyfish. Aiming for high - quality delivery and performance improvements aligned with client goals.
About the role
- Campaign Manager developing and executing CRM campaigns at T-Mobile. Focusing on customer retention and channel improvement across multiple platforms.
Responsibilities
- responsible for the development and execution of CRM campaigns to grow and retain T-Mobile's customer base
- Plans, builds and lead CRM campaigns to T-Mobile customers through relevant channels (e.g. Direct Mail, Outbound & Inbound Calls, Care, Retail, Email, SMS, on-device and web)
- accountability for efficient execution on time and on budget
- reviews concept briefings with requestors, performs feasibility studies and aligns schedule and timelines across different collaborator groups
- Liaison between the internal collaborators and the reporting teams
- Regularly communicates campaign impact and recommendations to internal collaborators and management
Requirements
- Bachelor's Degree in Business or related field
- 4-7 years Research build experience and training experience
- 2-4 years Project Management experience
- 2-4 years’ Experience in leading CRM campaigns on vendor or client side
- 2-4 years Wireless cable or subscriber-based confirmed experience leading or developing CRM programs
- Experience in relations management with external vendors and agencies
- Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
- medical, dental and vision insurance
- flexible spending account
- 401(k)
- employee stock grants
- employee stock purchase plan
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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