Community Engagement Manager developing community and provider relationships for client growth. Overseeing outreach and partnership development in competitive markets for Kyo's ABA therapy.
About the role
- Community Manager focusing on building Tixel’s community across Australia. Engaging with fandoms and executing strategies in a fast-paced startup environment.
Responsibilities
- Develop and execute a community-led growth strategy that supports Tixel’s acquisition and engagement objectives in Australia.
- Identify, prioritise and engage with high-value fandoms and online communities: including Discord channels, FB groups, subreddits and emerging platforms that present strong conversion potential.
- Build and nurture relationships with fan leaders, creators, moderators, superfans and scene-shapers to unlock scalable, high-impact activation opportunities.
- Create, publish and optimise fan-first social content that drives conversation, hype, trust and platform awareness.
- Lead day-to-day community engagement across AU, while supporting UK and US markets as required.
- Activate the community at key cultural moments like festivals, gigs, onsales, viral event spikes and partnered collaborations/marketing activations - delivering timely support and driving hype via fan-driven experiences.
- Partner cross-functionally with Marketing, Content, Product and Data teams to turn community insights into growth experiments, product opportunities and campaign inputs.
- Track sentiment, trends and fan behaviours to inform content direction and strengthen Tixel’s connection to key communities.
- Nurture vibrant fan ecosystems across all platforms, ensuring Tixel shows up authentically in the spaces fans care about most.
Requirements
- 5+ years working in community, social or fan-engagement roles
- A proven ability to build and nurture online communities with measurable results
- Excellent communication with a natural, unforced grasp of internet and fan culture
- Ability to interpret analytics and adjust direction based on what’s working
- Hands-on experience with TikTok, Instagram and emerging platforms
- A proactive, positive problem-solver who thrives in fast-paced environments
- Experience in music, entertainment or sports is a bonus - passion is essential.
Benefits
- You'll get an extra personal day off every month, affectionately known as TDOs (Tixel Day Off)
- We offer a monthly ticket allowance because live gigs are awesome and we want you testing the product as much as possible
- We will invest in your development with access to a ‘level-up’ allowance and make it our priority to help you achieve your career objectives.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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