Community Engagement Specialist providing services to new and returning students and their families. Facilitating academic engagement and effective communication practices in a virtual school program.
About the role
- Community Engagement Manager developing community and provider relationships for client growth. Overseeing outreach and partnership development in competitive markets for Kyo's ABA therapy.
Responsibilities
- Develop and execute a strategic outreach plan to increase client referrals across assigned territory.
- Build and maintain strong, long-term relationships with referral sources, including diagnosticians, pediatricians, and other community partners.
- Own referral and client growth targets and track key performance indicators in the CRM and other Kyo systems, including customer contacts, referrals received, and provider engagement.
- Act as a Kyo brand ambassador, effectively communicating our differentiated approach to ABA Therapy.
- Lead in-person meetings, presentations, and networking opportunities to expand Kyo’s visibility and credibility.
- Identify and attend local events, such as walks, resource fairs, and other community gatherings, to increase Kyo’s brand recognition and foster new partnerships.
- Collaborate on territory management with internal customers, including Regional Directors or other administrative partners within Kyo.
- Regularly report progress to the Director of Community Partnerships and contribute insights for continuous improvement.
Requirements
- Bachelor's degree required, preferably in healthcare, marketing, or communications
- 2+ years in sales, business development, or customer outreach (preferably in behavioral health or ABA therapy).
- Strong relationship-building, communication, and strategic planning abilities.
- Proven ability to work independently and manage a territory effectively.
- Willingness to travel up to 20%.
- Proficiency in CRM applications, Microsoft Office/Google Suite, and data tracking for performance measurement.
Benefits
- Enjoy medical, vision, dental, and life insurance.
- Plan for the future with our 401(k) program and cell phone stipend.
- Take time for yourself with vacation (19 days of PTO per year) and holiday pay (10 days per year), ensuring you stay refreshed and energized.
- Access resources to support your personal and professional well-being.
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