Working student in Tech & Operations for a growing Mental Health Startup focusing on user - friendly digital infrastructure and website support. Collaborating closely with the management team to enhance digital services.
About the role
- Senior Manager focusing on improving connections to specialty palliative care at Thyme Care. Oversee operations and lead cross-functional initiatives to enhance care delivery.
Responsibilities
- Responsible for improving the successful connection of members with serious illness to specialty palliative care
- Monitor and optimize operations for our virtual palliative care clinic
- Provide operational and project management support for initiatives that improve outcomes for our serious illness population
- Implement, monitor, and iterate care delivery processes
- Oversee execution of core operational processes related to our specialty and non-speciality palliative care pathways
- Monitor key metrics and use root cause analysis to identify operational bottlenecks, risks, or inefficiencies
- Quantify and communicate the impact of operational performance through dashboards, reporting, and ad hoc analysis
- Collaborate with Care Delivery leadership and Training / Enablement teams in order to identify, create, and operationalize tools and training to improve performance
- Translate strategy into concrete team initiatives and milestones
- Lead cross-functional initiatives that support palliative care integration across our navigation model
- Drive the development and implementation of process improvements to increase efficiency, effectiveness, engagement, and ROI of our palliative care initiatives
- Build productive, trust-based relationships with internal stakeholders including leaders within Care Delivery, Product, Data, and Operations.
Requirements
- At least 5 years of operations, project management, and/or consulting experience in healthcare
- Proven track record of implementing specialized care delivery models
- Strong preference for individuals with experience in palliative care, hospice, case management and/or complex care delivery
- Skilled in juggling multiple tasks and working under pressure without sacrificing organization in communications and documentation
- Effective listener who builds rapport and great working relationships
- Proven track record of success within scaling businesses, fast-paced environments, or startups
- Develop strong relationships with internal partners through effective stakeholder management
- Track record for building repeatable, reliable, and efficient processes in healthcare strategy and operations
- Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology.
Benefits
- Competitive salary
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development opportunities
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