Employer Brand Manager responsible for building Headway's employer brand for talent in Ukraine and beyond. Driving strategic initiatives, managing campaigns, and evolving communication channels within the Communications Team.
About the role
- Community and Brand Manager enhancing ThriveCart's community engagement and brand presence. Ensuring member satisfaction and clear communication across multiple platforms.
Responsibilities
- As Community and Brand Manager, you’ll be the guardian and amplifier of the ThriveCart brand
- Own the day-to-day health, engagement, and communication within our community
- Ensure ThriveCart looks, sounds, and feels unmistakably ThriveCart everywhere it shows up
- Provide updates, share timelines and key dates, and ensure members feel heard and supported
- Serve as the voice of the brand inside the community and across key touchpoints
- Work closely with marketing, product, support, content, design, and leadership to ensure alignment
Requirements
- Exceptional written communication skills with the ability to simplify complex information
- Strong understanding of brand strategy, positioning, and storytelling
- Strong sense of brand voice, tone, and audience awareness
- Proven experience maintaining and scaling a brand across multiple channels
- Experience managing and growing online communities
- High attention to detail with a strong eye for consistency and quality
- Highly organized, proactive, and comfortable owning communication without being prompted
- Naturally engaged, visible, and responsive
- Calm, thoughtful, and confident under pressure
- Confident giving feedback while collaborating respectfully
- Ability to balance creativity with commercial impact
- Demonstrated experience using AI tools (such as ChatGPT, Claude, or Gemini) to meaningfully improve day-to-day productivity, including drafting, research, analysis, and workflow automation
- Hands-on experience designing and deploying AI agents to automate repeatable tasks, with the ability to identify where AI can reduce manual effort and implement solutions independently.
Benefits
- Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
- User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
- Team Collaboration – We work better together, valuing input from every team member.
- Growth Mindset – We embrace challenges as opportunities to learn and grow.
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