Billing Specialist managing medical claims submissions in a part - time role at Hanger, a leading O&P services provider. Ensuring timely and accurate claims processing within a medical office setting.
About the role
- Billing Specialist managing billing operations for Thomson Reuters, requiring billing portals knowledge and graduate/post graduate in accounting.
Responsibilities
- Billing operations: Knowing of SAP, salesforce, service now ticketing tool, and billing portals ,know how of Professional services processing will be an advantage.
- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
- Have a good knowledge on multiple portals uploads like (Ariba,Coupa).
- Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
- Escalate all delays to internal departments where interaction is required.
- Implement release of billing for all services and charges
- Account Maintenance: Maintain accurate client site billing & location details, and contact/user records on internal systems
- Establish key client relationships in order to facilitate improved administration and customer satisfaction
- Manage and resolve external & internal queries relating to Invoice issues, client account information/permissions, and compliance issues
- Assist clients with Data Access Declarations and Access Statements
- Liaise with sales and clients for issues relating to customer administration issues
- Act asmentor/coach to new hires and existing staff as required
- Project Management: Establish communication between internal and external groups - Provide timeline and set expectations
- Coordinate with internal teams and solve the customer billing issues.
- Consult with product teams, trainers, and systems support to identify service-impacting issues
- Contribute to new process releases and system enhancements by providing insight and performing tests
- Work with Sales and Client to identify time-saving and cost-saving opportunities where needed
- Should be comfortable with Night shifts.
Requirements
- Graduate/Post Graduate in Accounting with 2 years of relevant experience
- Necessary industry experience & associated number of years of experience
- Good problem-solving skills, written and verbal communication skills.
- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
- Good knowledge of MS Office and ERP (applicable AR systems)
- Experience in Portal uploads like Ariba,Coupa
- Must possess and demonstrate exceptional organizational and communications skill.
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
- Career Development and Growth: By fostering a culture of continuous learning and skill development
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Job title
Job type
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