PHP GO Developer involved in delivering high - quality software products at Qualysoft. Collaborating within development teams using modern frameworks and technologies for diverse projects.
About the role
- Customer support agent managing customer inquiries for a fast-growing E-commerce startup. Fostering customer satisfaction through effective communication and problem-solving.
Responsibilities
- You will be responsible for independently handling and coordinating customer inquiries across our e‑commerce channels (especially marketplaces such as Amazon)
- You ensure high customer satisfaction through solution‑oriented and timely communication
- You act as an important interface between customers, logistics, sales and internal teams
- You support the analysis of recurring customer issues and derive opportunities for optimization
- Ongoing maintenance and updating of support content, response templates and processes
- You identify trends, patterns and anomalies in customer feedback and report them in a structured way
- Support monitoring and reporting of relevant support KPIs (e.g., response times, case resolution rates)
- Contribute to quality assurance and the continuous improvement of the customer experience
Requirements
- Some experience in customer service, e‑commerce or a digital environment is an advantage — motivation and willingness to learn are more important to us
- You work independently, reliably and responsibly
- You enjoy working in a structured way and keep an overview even when handling multiple inquiries
- Strong service‑ and solution‑orientation and a friendly communication style
- Interest in e‑commerce platforms, particularly Amazon, and how they operate
- You are enthusiastic about digital processes, new tools and trends in online retail
- Excellent communication skills and the ability to explain issues clearly and understandably
- You bring your own ideas for optimizing processes and enhancing the customer experience
- Confident use of digital tools; social‑media affinity is a plus but not required
Benefits
- Remote work or in‑office in Olpe
- We provide you with a new MacBook
- 100% flexible working hours
- Very young & dynamic team
- Attractive bonuses for reaching milestones
- We provide a personal training and development budget
- Full‑time position and the possibility of a leadership role in the near future
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Ecommerce Manager driving digital shopping experience for a fast - growing pet gear company. Owning ecommerce strategy, website optimization, and performance analysis to achieve growth.
Community Management & E - commerce Intern connecting Fler with its community for enhancing customer experience. Supporting operational processes and gaining startup insights.
Commercial Sédentaire handling development and management of client relations in e - commerce at Exhibit Group. Involves sales development, client service, and order management.
Regional Head of Performance Marketing handling eCommerce strategies for clients in Southeast Asia. Focusing on driving performance marketing across marketplaces and optimizing client campaigns in the region.
Junior Business Analyst in ecommerce marketing, translating workflows into specifications for major channels. Collaborating with stakeholders and engineering teams to enhance digital capabilities and product requirements.
Performance Marketing Executive driving marketing services for leading brands in e - commerce at Intrepid Asia. Focused on optimizing campaigns across e - commerce platforms and managing client relationships.
Junior Operations Executive overseeing order process flow from warehouse to customer delivery in e - commerce sector. Handling returns, liaising with teams, and ensuring smooth logistics.
Ecommerce Performance Marketing Manager responsible for client management and campaign execution for Intrepid’s digital marketing services. Focused on driving eCommerce marketing success with leading Brand partners in Southeast Asia.
Ecommerce Executive supporting the Shopify store at TentBox, UK's leading roof tent brand. Managing site updates, product launches, and ensuring a smooth online experience.