Customer Assistance Specialist providing high quality customer service for PPD clinical research team. Documenting interactions and processing medical requests while maintaining knowledge of policies.
About the role
- Internal Communications Manager responsible for strategic internal communications at The Works. Fostering colleague engagement and connection across diverse teams in the organization.
Responsibilities
- Lead the Internal Communications Strategy aligned to Elevating The Works, Time Well Spent and our values (Crafty, Caring, Can-Do).
- Translate business strategy into simple, engaging and relatable messages for all colleague groups.
- Own the internal channel framework to ensure the right message reaches the right people at the right time.
- Proactively source and share colleague-led stories that bring our culture and values to life across stores, DC and Support Centre.
- Lead communications for engagement surveys, forums and feedback channels.
- Own internal comms for key charity and community partnerships.
- Equip managers with toolkits and conversation guides that help them cascade messages confidently.
- Track and report on performance using MyWorks engagement data, surveys and colleague insight.
Requirements
- Significant experience in Internal Communications or colleague engagement.
- Ability to translate strategy into simple, engaging messages for diverse audiences.
- Strong storytelling and writing skills, with a sharp eye for tone and clarity.
- Confident influencing senior leaders and challenging constructively.
- Excellent organisation and planning discipline.
- Experience working with frontline / multi-site operational audiences.
Benefits
- 25% Colleague Discount! - Plus, exclusive Double Discount days!
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Family Friendly Leave - Enjoy some time well spent with enhanced maternity, paternity and adoption pay.
- Holiday – 33 days including bank holidays.
- Holiday Purchase - Purchase an additional 5 days
- Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
- Stream - Claim early access to 50% of your wages as you earn them – for when ‘life’ happens!
- Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works!
- 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
- Healthcare Cash Plan – To support your everyday healthcare costs
- And loads more! – Long Service Awards, pension, life assurance, Cycle to Work and optional charity giving.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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