Customer Assistance Specialist providing high quality customer service for PPD clinical research team. Documenting interactions and processing medical requests while maintaining knowledge of policies.
Responsibilities
Provide high quality customer service to client customers including consumers, HCPs, and client personnel
Document interactions according to PPD and client guidelines
Identify adverse events (AEs) and product complaints (PCs)
Process fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed
Requirements
High School diploma / Secondary school diploma or equivalent
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years)
In some cases a second language may be required
Benefits
Health and wellbeing support
Create a healthy and balanced environment
Job title
Medical Communications – Customer Assistance Specialist
Telecommunications Tower Antenna Line Foreman managing job sites and construction projects. Leading crew efforts to meet objectives while ensuring safety and compliance nationwide.
Telecommunications Tower Antenna Line Lead overseeing job sites and construction projects. Assisting the Foreman in managing crew members and subcontractors to meet objectives.
Director leading strategic external communications initiatives for Capital One’s Discover Network. Managing high - impact programs and collaborating with partners while enhancing corporate reputation.
Senior Director of Communications responsible for shaping and amplifying SHI's narrative across audiences. Leading strategic communications initiatives and managing public relations efforts.
Manager leading ambassador communications for fundraising campaigns and partner engagement at Canada’s Children’s Hospital Foundations. Collaborating with Member Foundations and partners in a hybrid environment.
Communications & Marketing Intern role for American Board of Emergency Medicine. Providing support in crafting messaging and managing digital content across platforms.
Director of Strategic Communications for Blue Cross NC developing and executing enterprise communications strategies. Leading cross - functional teams and advising senior leaders to strengthen organizational reputation and trust.
Marketing Intern supporting Waste Robotics' communications and growth through visual design and social media. Collaborating on lead generation and internal communication structure for the company.
Communications Outreach Specialist developing and executing strategies for the Rural Health Transformation Program in Indiana. Creating impactful content and managing stakeholder communication.
Corporate Planning and Communications Advisor enhancing brand awareness for our client through strategic public relations and social media outreach. Requires strong writing and event management skills.