Workers’ Compensation Claims Representative at West Bend guiding injured employees through recovery processes. Ensuring fair claim resolution and helping to maintain business compliance with injury claims.
Responsibilities
Investigate and resolve claims within assigned authority
Determine coverage, damages, and liability
Negotiate settlements with insureds, claimants, and attorneys
Maintain accurate documentation and reserving
Communicate promptly and professionally with all stakeholders
Collaborate with internal teams and external partners
Adhere to audit and compliance standards
Participate in training and team initiatives
Requirements
Prior experience managing claims at the appropriate level of complexity (from low/moderate to high-exposure/complex)
Proficiency with computers and current claim technology
Interpersonal, oral, and written communication skills with customer-focused professionalism
Negotiation, problem-solving, and conflict resolution skills
Time management and organizational discipline with proactive file handling
Independent decision-making ability (higher levels) and results orientation
Technical expertise in coverage analysis, compensability, and damages evaluation (higher levels)
Prior experience managing claims across multiple jurisdictions (higher levels) with preferred jurisdictions of Minnesota and Iowa
Benefits
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire.
Enhanced PTO may be available for experienced candidates
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