Disability Claims Analyst at RBC Insurance evaluating disability claims and communicating with clients. Collaborating with cross-functional teams and managing high-volume cases.
Responsibilities
Adjudication: proactively evaluate individual disability claims using medical evidence and occupational insights
Client Communication: Deliver clear and empathetic communication to clients
Critical Analysis & Decision-Making: Use critical thinking to make timely decisions based on assessments
Negotiation and Resolution: Articulate claim decisions clearly in writing and verbally
Claims Management: Efficiently manage a high-volume of cases and calculate benefit payments
Relationship Building: Develop strong relationships with clients and key partners
Cross-Functional Collaboration: Collaborate seamlessly with medical, legal and client service experts
Requirements
Post-secondary education or college diploma completed
Preferred background in healthcare, finance, or a related field
Exceptional client service and communication skills (both verbal and written in English)
Excellent problem-solving and decision-making skills
Strong analytical thinking, judgement and risk-management mindset
Ability to work independently with strong organizational and time management skills
Proficiency in digital tools, Microsoft Outlook, Excel, and Word
Basic math skills with an understanding of financial information
Ability to meet technological and confidentiality requirements of the role
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
RBCI software tools to boost your productivity
Leaders who support your development through coaching and managing opportunities
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