Onsite Disability Claims Specialist, Individual Claims

Posted 3 days ago

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About the role

  • Disability Claims Specialist evaluating disability claims at RBC Insurance. Collaborating across teams to ensure excellent client service and effective claims management.

Responsibilities

  • Adjudication: proactively evaluate individual disability claims using medical evidence, occupational insights, policy terms
  • Client Communication: Deliver clear, empathetic, and timely communication to clients
  • Critical Analysis & Decision-Making: Use critical thinking to make timely decisions based on your assessment of the claim
  • Negotiation and Resolution: Articulate claim decisions clearly in writing and verbally
  • Claims Management: Efficiently manage a high-volume of cases, calculate benefit payments
  • Relationship Building: Develop strong relationships with clients and key partners
  • Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams throughout the claims journey

Requirements

  • Post-secondary education or college diploma completed
  • Minimum 2 years of Disability claims case management
  • Preferred background in healthcare, finance, or a related field
  • Exceptional client service and communication skills (both verbal and written in English)
  • Excellent problem-solving and decision-making skills
  • Strong analytical thinking, judgement and risk-management mindset
  • Ability to work independently with strong organizational and time management skills
  • Proficiency in digital tools, Microsoft Outlook, Excel, Word
  • Basic math skills with an understanding of financial information
  • Ability to meet the technological and confidentiality requirements of the role

Benefits

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • RBCI software tools to boost your productivity
  • Access to a variety of job opportunities across business and geographies
  • Flexible work-life balance options

Job title

Disability Claims Specialist, Individual Claims

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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