Operations Analyst responsible for delivering accurate post - settlement wire investigations support. Analyzing and resolving issues within financial lives at Bank of America.
About the role
- Creative Operations Specialist championing Workfront processes for Pods and Squads. Onboarding and supporting users while driving process improvements and efficiency.
Responsibilities
- Onboard, train, and support new users on Pod/Squad processes.
- Maintain templates, reports, and dashboards to track operational metrics.
- Cascade enterprise-level process and system changes.
- Provide first-line technical support and escalate issues as needed.
- Keep process and template documentation current.
- Stay up to date on Workfront releases; test and recommend new features for adoption.
- Partner with Pods/Squads to refine workflows and improve efficiency.
- Support onboarding of new groups into Workfront with training and templates.
- Gather user feedback and share with the System Administrator for enterprise improvements.
Requirements
- High school diploma or equivalent required.
- 2+ years with Workfront or similar project management tool.
- Proven ability to create reports, dashboards, and templates.
- Experience in training, onboarding, or process support.
- Exposure to process improvement or workflow documentation preferred.
Benefits
- flexible work arrangements
- professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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