Hybrid Support Consultant

at The PSSG

• Job title: Support Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £28,000 - £29,500 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Newcastle upon Tyne, United Kingdom

About the role

• Support Consultant at Cintra, delivering high quality 1st line support services for payroll solutions. Collaborating in a dynamic team environment with a focus on client satisfaction.

Responsibilities

• Providing high quality 1st line support services to customers and departmental colleagues
• Clearly communicating progress issues and risks to the appropriate stakeholders
• Retaining ownership of risks and issues, escalating where necessary
• Maintaining an up-to-date knowledge of company products, services, methodologies, policies, procedures and clients
• Attending training courses to develop relevant knowledge and skills
• Keeping up-to-date with payroll and HR policies and legislation by reading relevant literature, HMRC bulletins and internet research
• Identifying additional commercial opportunities and communicating to the appropriate level
• Corresponding with clients in a professional and friendly manner
• Accurately maintaining the company CRM system
• Creating and maintaining client relationships
• Contributing to product enhancement using CRMS
• Attending and participating in meetings and project activities
• Complying with published security policies that are applicable to the role and related activities

Requirements

• Excellent written and oral communication across all levels; including with clients, colleagues and management
• Excellent understanding of payroll and HR legislation with associated calculations
• Ability to work and stay calm under pressure
• Ability to respond enthusiastically to client enquiries
• Excellent numerical skills
• High level of accuracy and attention to detail
• IT literate, including a good working knowledge of Microsoft Word and Excel
• Ability to maintain and foster close working relationships with clients
• Logical thinking and problem-solving skills
• Organised and methodical
• Able to meet strict deadlines
• Honesty and respect for confidential information
• Ability to work well as a team

Benefits

• A competitive salary with generous bonus opportunities
• Hybrid and flexible working arrangements supporting your work-life balance
• Employer matched pension contribution to 5%
• Wellbeing support through our company paid cash plan and employee assistance program which includes spa and gym discounts
• Onsite discounted parking
• And more!