Consulting role maintaining expertise in Workday Core HCM and integrating technology into clients’ businesses. Responsibilities include implementation planning, requirement gathering, and post - support.
About the role
- Manufacturing Transformation Consultant for B2B SaaS product, ensuring customer satisfaction and success. Leading onboarding and account management for manufacturing solutions in Vietnam.
Responsibilities
- Lead the onboarding process for new customers, ensuring a smooth transition and understanding of our manufacturing solutions.
- Collaborate with cross-functional teams to provide training and resources to customers.
- Build and maintain strong, long-lasting relationships with key customer accounts.
- Understand customers' unique needs and challenges, and work to align our solutions with their goal.
- Proactively engage with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Organize regular check-ins and reviews to assess customer satisfaction and product performance.
- Develop an in-depth understanding of our manufacturing products and services.
- Stay updated on industry trends and best practices to provide valuable insights to customers.
- Manage customer renewals and proactively identify opportunities for upselling or cross-selling our manufacturing and drawer solutions.
- Identify strategic partnerships and alliances that can enhance our market presence and customer acquisition efforts.
- Maintain detailed records of customer interactions and feedback.
- Provide regular reports and updates to leadership on customer success efforts and outcomes.
- Set and execute team goals and metrics (KGI/KPI).
- Coordinate department projects to meet deadlines.
- Research and discover methods to increase customer engagement.
- Build an open-communication environment for your team.
- Monitor progress and submit performance reports.
Requirements
- At least 5 year work experience as customer success, solution consultant or related roles
- Experience in the manufacturing or relevant industry
- Bachelor/Master degree in Mechanical Engineering or related field
- In-depth understanding of the sales administration process
- Excellent interpersonal and team management skills
- Strong analytical, leadership and organizational skills
- Numerical abilities and problem-solving attitude
- Analytical and creative thinking
- Exquisite communication and interpersonal skills
- Excellent verbal and written communications skills
- Professional English skills
- Able to drive to visit customer sites in upcountry areas
- Proven sales experience in software industry (preferred)
- Track record of over-achieving quota (preferred)
- Ability to multi-task, prioritize, and manage time effectively (preferred)
- Experience in business development, consulting, or digital transformation project (preferred)
- Japanese Language is plus but not required (preferred)
Benefits
- Childcare allwance
- 13th month salary
- Salary review: twice a year
- Mandatory social insurances in 2-month probation
- Social insurance, health insurance, unemployment insurance, workers’ accident compensation insurance
- Annual health check-up
- Premium Health Insurance
- Long Year-end Holidays (from Dec. 31 to Jan. 3)
- Intensive training program (external or internal training courses, workshop; Support attending conference; Scrum training, etc)
- Awards: Company awards, every 6 month MVP awards
- Activities: Year-end-party, team building, etc
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Consultant with a focus on business analysis for public sector clients driving digital transformation and technology integration. Collaborating with interdisciplinary teams to develop innovative solutions.
eMobility Charging Consultant for Accenture managing projects in electric mobility infrastructure. Drive innovation in agile environments and take responsibility from day one.
Pest Control Consultant selling pest management services and products to residential customers. Inspecting homes, assessing needs, and collaborating for pest control solutions while providing exceptional service.
Clinical Consultant for Solventum, generating demand and training healthcare professionals in assigned institutions. Collaborating with sales team to achieve objectives in Barranquilla, Colombia.
Business Solution Consultant at Kbrw bridging product strategy and the needs of complex client environments in supply chain solutions.
Consultant, Digital Modelling involved in Revit modelling and Structural Drawing production for international engineering projects. Collaborating with global teams to drive innovative engineering solutions.
Treasury Technology Consultant at Zanders working on technology solutions within corporate treasury. Collaborating with clients and colleagues to implement best practices and advance project success.
Consultant II leading enterprise security and delivery solutions at F5. Building trusted relationships with customers and managing technical integrations and documentation.
Senior Technical Consultant responsible for Dynamics 365 & Power Platform solution design and delivery. Collaborating with clients and cross - functional teams to ensure effective implementation.