Director of Operations driving performance and scalable systems across healthcare and housing programs. Leading initiatives to improve quality and efficiency in a mission - driven organization serving vulnerable populations.
About the role
- Senior Operations Manager overseeing managers and support staff for Ocean Marine clients. Collaborating across teams to drive performance and manage business objectives while fostering a high-performance culture.
Responsibilities
- Lead approximately 10 Underwriting Support Operations Staff
- Support Global Specialty Ocean Marine business partners
- Collaborate with and influence business partners
- Drive business results by leveraging key operational data
- Facilitate a high-performance culture
- Manage performance improvement issues
- Partner closely with Underwriting Partners/leadership
- Administer compensation and incentive budget
- Oversee timekeeping administration
- Conduct interviewing and hiring
- Direct team and conduct team building
- Lead process improvement and technology adoption initiatives
- Coach front-line staff for quality, performance, and professional development
- Monitor and address employee satisfaction and retention
- Establish credibility and work effectively with business partners
- Lead the team through change and new initiatives
Requirements
- 3+ years managerial experience required
- Insurance/Financial Services Industry strongly preferred
- Commercial Insurance/Underwriting/Ocean Marine experience a plus
- Formal coaching and mentoring required
- Experience managing hybrid/remote teams a plus
- AI exposure driving team adoption
- Proven track record of delivering improved and sustained results over time
- Ability to foster a high-performing team environment
- Possesses exceptional interpersonal skills and strong influencing abilities
- Demonstrated capacity to communicate across small and large groups
- Readily able to adapt and lead others through change management
- Strong organization, planning, time management and delegation skills
- Ability to successfully manage in a structured environment
- Good business acumen and professional demeanor
- Flexibility to work team core hours
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
- Employee recognition programs
Job title
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Experience level
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Degree requirement
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