Service Training Consultant creating and delivering training solutions for Cat technologies. Collaborating with dealers and product groups to ensure comprehensive learning initiatives aligned with organizational goals.
About the role
- Senior Learning Consultant facilitating technical training workshops and learning solutions for underwriting teams at a major insurance company. Collaborating with leadership to identify needs and design curriculum.
Responsibilities
- Partner with Subject Matter Experts and leaders to design and deliver technical training workshops
- Develop creative and engaging learning solutions curriculum based on adult learning principals
- Facilitate new hire and advanced curriculum for various departments within Middle & Large Business
- Collaborate with leaders to identify performance issues, analyze learning needs
- Design and deliver appropriate learning solutions with measurable results to mitigate knowledge gaps
- Lead and deliver upon large strategic initiatives related to the field roadmap and staff technical skill build
- Consult with business partners regarding how adult learning principles can improve day-to-day coaching, management, and leadership effectiveness
- Deliver exceptional results by overcoming obstacles through problem solving, influencing skills, and determination
- Manage projects and initiatives within the team through effective planning, and communication with attention to timeframes and due dates.
- Lead recommendations for improvements to process and procedures; recommending new tools/applications
- Ensure appropriate application of resources to meet learning continuum requirements
- Deliver end-to-end solutions for skill-building, performance, reinforcement learning opportunities
- Master virtual facilitation through various interactive instructional tools and media
- Ensure all learning curriculum is relevant, accurate and meeting the field and business segment needs.
- Continuously building skill within the team
- Observe, evaluate and provide developmental feedback and coaching with peers
Requirements
- Bachelor’s degree or equivalent business experience
- Business Commercial Carrier Underwriting experience with evidence of expertise is required, 5+ years preferred
- Experience with Adult Learning delivery methodologies and distance learning technologies
- Technology mastery with virtual learning and curriculum build
- Curriculum Design and Facilitation experience
- Grasps complex concepts and translates into practical terms
- Strong presentation skills with ability to engage on-site classroom and virtual facilitation employees
- Solid presentation skills; focus on content and engagement
- Coaching and driving performance of staff for optimal results, holding students to high standards
- Strong interpersonal skills, builds and maintains effective relationships; is respected and trusted
- Customer focused; ability to develop rapport and build relationships with business stakeholders
- Demonstrates organizational "savvy": Business/Organizational Knowledge
- Proven Leadership skills including ability to persuade, delegate and champion change
- Ability to inspire excellence through innovative techniques
- Ability to take on and lead initiatives related to staff technical skill build
- Experience conducting needs analysis and evaluating success of programs
- Expertise in written/spoken communication skills
- Proven ability to multi-task, prioritize, and meet deadlines.
Benefits
- Other rewards may include short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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