Hybrid Vendor Relationship Manager

at The Cigna Group

• Job title: Vendor Relationship Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $92,800 - $154,600 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chattanooga, United States

About the role

• Vendor Relationship Manager at Cigna managing provider data accuracy with various vendors. Enhancing provider experience and ensuring compliance with regulations.

Responsibilities

• Participates in the end-to-end processes for provider data accuracy vendor(s), such as LexisNexis, from initial analysis through execution and post-implementation support.
• Serves as a liaison between internal teams, external clients, and provider partners to enhance the provider experience and ensure high-quality network administration.
• Navigates organizational structures to identify and implement effective solutions.
• Escalating any identified issues to closure.
• Responsible for partnership with Compliance for new state laws ie: additional attributes, additional states, pre campaign analysis, etc.
• Analyzes reports, SLA’s and business processes to identify improvement opportunities and drive quality enhancements.
• Responsible for oversight of Directory Compliance activities, including pre and post campaign activities, reviewing burn-down plans to ensure all activities are within each state’s law.
• Maintains consistent communication with vendors, markets, and internal partners via calls, emails, and scorecards.
• Leads and supports provider data accuracy vendor(s)s.
• Contributes to strategic initiatives by identifying data collection improvements and recommending controls to ensure data accuracy.
• Evaluates business processes and technologies to identify root causes and recommend solutions.
• Defines baseline business metrics and assess the impact of outputs on customers.
• Collaborates across departments to orchestrate issue remediation and process improvements.
• Directly manage, coach, and develop a team responsible for Lexis Nexis relationship oversight, directory accuracy, and related compliance deliverables.
• Allocate resources effectively across vendor oversight, regulatory commitments, and operational priorities to meet service level expectations.
• Foster a culture of accountability, continuous improvement, and operational excellence.
• Communicates effectively and supports a culture of learning and cross-training.

Requirements

• Bachelor's degree or higher strongly preferred or equivalent work experience required
• 3+ years of vendor management experience required
• Knowledgeable with State Directory Compliance laws
• Direct or indirect management experience preferred
• Proven quantitative and analytical skills
• Excellent communication skills
• Provider Data experience is highly encouraged
• Detail and results oriented
• Ability to multitask and work competing priorities simultaneously
• Self-directed, works independently with minimal oversight
• Functions as a team player and team leader
• Strong relationship management skills
• Proficient with Microsoft Word, Excel, Outlook and PowerPoint

Benefits

• medical, vision, dental
• well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays