Hybrid Clinical Account Executive – Health Plans

at The Cigna Group

• Job title: Clinical Account Executive – Health Plans
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Morris Plains, United States

About the role

• Clinical Account Executive at Cigna leveraging pharmacy expertise to drive health plan client goals. Managing complex client relationships with a focus on clinical outcomes and satisfaction.

Responsibilities

• Leverage pharmacy and healthcare expertise to meet the Health Plan client’s strategic goals.
• Develop and present a comprehensive strategy aligning and supporting to the client’s strategic goals.
• Address critical business metrics such as member and client satisfaction, clinical support, and clinical solution program adoption.
• Manage a book of moderately complex clients and promote an optimal patient experience.
• Serve as client’s gold-standard clinical resource and provide comprehensive management of clinical strategies and initiatives.
• Act in concert with assigned Account Executive and Manager to service the health management consultative needs of the client.
• Lead clinical client Strategic Planning and Review Consultation (SPARC) meetings.
• Maintain strong client relationships to ensure retention/satisfaction/upsell targets are met.

Requirements

• Current U.S. Pharmacist License.
• Minimum of 3 years licensure experience preferred.
• 2 plus years of Client facing experience preferred.
• Proficiency in using Microsoft applications.
• Quick study, high energy, self-starter, approachable, and collaborative.
• Influential and impactful presentation and communication skills.
• Strong business acumen.
• Flexibility, keen to improve organizational effectiveness.
• Excellent presentation and client relationship skills needed in order to facilitate upsell of clinical programs and retain clients.
• Strong analytical and problem solving skills.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.
• Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills.
• Ability to learn multiple internal reporting and analytic tools for client management.
• Ability to travel overnight up to 15%.

Benefits

• Starting on day one of employment, offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.