Account Manager managing client relationships for OccuNet’s repricing solutions. Focusing on client satisfaction, reporting interpretation, and service improvements in a fast-paced environment.
Responsibilities
Serve as the primary relationship manager for a portfolio of mid-tier accounts.
Attend and facilitate meetings with clients and partners to address ongoing needs and strategic initiatives.
Collaborate with internal teams to resolve escalated operational, provider, and member issues.
Analyze client reporting and trends related to claims processing, negotiations, and balance billing to identify improvement opportunities.
Proactively communicate client expectations, feedback and workflow updates to internal stakeholders to ensure alignment with client needs are met.
Support client renewals, ongoing education, and business reviews by translating data into clear, actionable insights.
Requirements
Strong attention to detail with a focus on accuracy and follow-through.
Excellent written, verbal and interpersonal communication skills.
Experience in reference-based pricing, self-funded plans and fully insured plans.
Proven ability to build and maintain client relationships (employer groups, brokers, TPA and insurance carriers).
Proactive problem-solver with the ability to anticipate issues and recommend solutions.
Comfortable managing multiple priorities and accounts in a fast-paced environment.
Organized thinking with the ability to consolidate and communicate relevant information.
Demonstrate ability to work independently with excellent judgment.
Capable of delegating or coordinating research and tasks when appropriate.
Proactive identification of opportunities to improve client and member experiences.
Demonstrates proficient computer skills. (i.e. Microsoft Office).
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