ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- Senior Developer for the ServiceNow platform in Thales' Digital Identity & Security unit. Developing and supporting Cloud Operations environments with a focus on Customer Service Management.
Responsibilities
- Contribute to the development of the ServiceNow Core platform as a senior developer
- Participate in specification, integration, deployment, and advanced support activities
- Act as the technical reference for dedicated projects and portions of the platform scope
- Design and develop new features aligned with the global roadmap (CSM, UI & Workspace, Service Catalog, ATF)
- Write technical specifications, estimate effort, and implement changes via Update Sets (Dev → Integration → Prod)
- Maintain quality through automated ATF tests and ensure technical documentation (Knowledge Base, support materials)
- Analyze, resolve or escalate complex incidents and support production deployments
- Contribute to technical governance, backlog prioritization and analysis of major version upgrades
Requirements
- 5 years’ experience as a ServiceNow developer/implementer
- Advanced ServiceNow development (advanced JavaScript, Service Catalog, UI Service Portal & Workspace, ATF)
- Experience with Customer Service Management (CSM) and associated ITSM processes
- Understanding of CMDB concepts, Knowledge Base and, ideally, the CSDM
- Knowledge of ServiceNow security and architecture best practices
- Certified CSA and CIS-CSM (or equivalent)
- Fluent English, both spoken and written
Benefits
- Attractive compensation package
- Continuous skills development: training paths, academies and internal communities
- Inclusive, supportive environment that respects employees’ work–life balance
- Recognized social and environmental commitments
Job title
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