Information Security GRC Program Senior Manager directing security governance, risk, and compliance functions at Kemper. Leading a team to ensure audits, exams, and control frameworks are maintained effectively.
About the role
- Customer Success Manager driving adoption of cybersecurity solutions for enterprise customers. Building strong relationships and ensuring long-term partnership success in a hybrid role.
Responsibilities
- Help enterprise and mid-market customers maximise the value of our cybersecurity solutions.
- Drive adoption of cybersecurity solutions and ensure long-term partnership success.
- Act as a trusted advisor, guiding customers on best practices, risk reduction, and security maturity while supporting commercial growth.
- Serve as the primary post-sales point of contact and trusted advisor for assigned customers.
- Develop strong relationships with security leaders (CISO, Security Architects, SOC Managers, IT Directors).
- Champion the voice of the customer internally to influence product roadmaps and service improvements.
- Drive deployment, adoption, and optimisation of cybersecurity solutions (e.g., threat detection, cloud security, identity security, WAF, database monitoring).
- Identify opportunities to improve customer workflows, automation, and security processes.
- Own customer retention, renewal strategy, and expansion identification while partnering with Sales/AMs.
- Work closely with Technical Account Managers, Solutions Architects, and Support Engineers to ensure smooth onboarding, troubleshooting, and technical alignment.
Requirements
- 3+ years in CSM, account management, technical consulting, or security operations roles.
- Strong understanding of cybersecurity domains such as threat detection & response, cloud security/SaaS security, IAM/Zero Trust, network security (WAF, firewall, VPN).
- Proven ability to manage enterprise customers and lead strategic conversations.
- Comfort engaging with both technical and executive stakeholders.
- Excellent communication, problem-solving, and project management skills.
- Experience working with UK organisations across regulated sectors (finance, public sector, critical infrastructure) is beneficial.
- Certifications such as CISSP, SSCP, CISM, Security+, or vendor-specific qualifications are desirable.
- Fluent English and Italian language will be value addition.
Benefits
- Flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times.
- Opportunities for continuous learning and certification.
- Competitive UK compensation package, benefits, and hybrid working.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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